Part Ⅰ Basic Knowledge of Business Letter Writing

Module One Written Communication—An Overview

1.Parts of a Business Letter

2.Format of Business Letters

3.Envelope Addressing

4.Language and Tone

5.Structuring Communication

6.E-mails

Key to Intake

Part Ⅱ Customers Development ＆ Maintainance

Module Two Establishment of Business Relations

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Three Inquiries and Replies

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Four Making Quotations and Offers

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Part Ⅲ Negotiation ＆ Signing Contracts

Module Five Making Counteroffers and Declining Orders

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Six Acceptance and Orders

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Seven Terms of Payment

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Part Ⅳ Execution of Contracts

Module Eight Letter of Credit

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Nine Packing and Shipment

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Ten Insurance

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output

Module Eleven Complaint and Claim

Specimen Letters for Analysis

Specimen Letters for Self-study

Key to Intake

Output